NEWS IN: Top up your prepaid meters to last one month to avoid disruptions during system upgrade – ECG to Customers

November 24, 2024 Rytee Mourinho

The Electricity Company of Ghana (ECG) has urged customers who use Nuri Prepaid Meters to top up their meter credit enough to last at least one month.

The urgent notice by the ECG is to prevent customers from experiencing vending interruptions when the Nuri Prepayment system and other Standard Transfer Specifications (STS) metering systems are being upgraded.

In an announcement released on Saturday, November 23, 2024, as sighted by Myfrichy.com, ECG highlighted the critical nature of the upgrade, which aims to ensure uninterrupted vending services for customers.

“This is a crucially mandatory STS upgrade designed to ensure uninterrupted vending service,” ECG stated, urging customers to cooperate by topping up their meters in advance.

ECG assured customers of its readiness to facilitate the upgrade process and encouraged them to reach out for assistance if needed.“For your convenience and the immediate upgrade of your Nuri Prepayment meters, please call our call centre on 0302 611611 or contact us via our social media platforms (ECGghOfficial) for expedited action,” the statement said.

The STS upgrade is part of ECG’s efforts to modernise its infrastructure and enhance service delivery. By ensuring that customers’ meters are compatible with the latest vending protocols, the upgrade seeks to streamline the electricity payment process and reduce potential disruptions.

The company has called on customers to comply with the advisory and assist in making the exercise a success.